In the first instance please check the manual to solve your problem. Manuals can be downloaded from the product pages. If you would like a refund you must contact your retailer. Please check with your retailer regarding their returns policy.
Faulty items sent back to us will undergo a warranty inspection. It may also be necessary to send the item away to the manufacturer to confirm the fault. Once we have received your item back we will inform you how we need to proceed.
Please note: items over 30 days old may need to be sent off for repair before we can consider a refund/replacement. Our returns team will inform you if this is the case.
To return a faulty item please complete the form below and we will reply as soon as possible:
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This privacy policy sets out how Boompods uses and protects any information that you give to us during the use of this website.
Boompods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Boompods may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st May 2018.
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (the address of whom can be found at the bottom of of this policy) for clarification.
This website collects and uses personal information for the following reasons:
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
Should you choose to contact us using the contact form on our General Enquiries, Faulty Product pages, the information you provide will be stored so that we may process your enquiry, we will not pass this information to any third party. If you contact us by clicking on an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 6.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor (see section 6.0 below). The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you will receive occasional newsletter-style emails from us.
If you have placed an order with us, we will use the details you have provided to us so that we may fulfil your order & keep you up to date about your order. We will retain your information for warranty purposes and internal record keeping. Your delivery information is sent to our distribution center, Niche Direct (privacy policy) so that we can dispatch your order.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Keep a look out for this icon
You may use this icon to access the Cookie Control tool for our website to enable or disable cookie types. Just click on this cog icon, which can be found in the footer of any of our web pages.
To find out about the cookies we use and more ways to control them on our Cookies page.
If you place an order with us, the information you provide will be stored within this website’s database. This, and signing up to our Newsletter are the only instances where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is build on (WordPress). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.
Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.
We use third parties to process personal data on our behalf. These third parties have been carefully chosen to comply with the legislation set out in section 2.0. Google and Mailchimp are based in the USA and are EU-U.S Privacy Shield compliant.
This website is hosted by Siteground Hosting within a UK data centre. Full details of Siteground Hosting’s data centre can be found here. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties. If you have opted in to receive our newsletters, we may use your email address to send you our occasional newsletters. These publications contain information about Boompods special offers and news about our new products.
You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. A small fee will be payable. If you would like a copy of the information held on you please write to:
Boompods Ltd
The Forge
The Street
Matlaske
Norwich
NR11 7AQ
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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